The System

Most clients visit our office for pre-implementation meetings, where needs and workflow analyses take place, they receive initial training and meet our executive staff, project managers and technical support staff. For more complex installations our team works directly with clients on-site at one or more locations.

During installation your business stays open. You continue to run on your old system till the new installation is tested, approved and training is complete. This insures a smooth transition and no or minimal down time.

During installation servers are set up, everything your system requires is downloaded (including files, tables, reports, forms, billing codes, decision trees for specialties), interfaces are put in place, the system plus each workstation is tested and final training takes place before we allow your system to “go live”. Data is converted from your old system to the new one and any system adjustments not previously anticipated are completed. During this time we also work with your IT specialists/designated staff to better equip them for future system management and train key personnel to act as future trainers.

Once you go live our project managers stay in close contact with you and ongoing 24/7 support is available as well as online interactive troubleshooting in real time through our MI Interactive function. Length of installation depends on the size of the practice, number of seats and complexity of requirements.